Make a Claim

For Emergency and Medical Assistance

In the event that you require emergency medical treatment while on abroad, please contact the nominated emergency assistance service referred to in this policy. Our appointed emergency assistance service is Northcott Global Solutions Ltd. (NGS).

For emergency and medical assistance please contact:

Telephone (UK): +44 (0)203 167 9794

Back up Mobile (UK): +44 (0)7785 627 433

Email: ops@northcottglobalsolutions.com

You'll need to provide with the following details to NGS:

  • Your name, location and details (including passport/visa etc.)
  • Your Employer, Company or Organisation (if applicable)
  • The Schedule Number and Period of Insurance shown in the Schedule and stating NGS Ref: NGSCVS001
  • The name and phone number of the Doctor and Hospital treating You
  • The telephone or facsimile number on which You or Your representatives can be contacted
  • Your address abroad
  • The nature of the Emergency and/or medical problem

For Non-Emergency Medical and Non-Medical Claims

You should contact the claims handlers as soon as you become aware of any circumstances likely to give rise to a travel insurance claim. Our appointed Claims Handler is Gallagher Bassett

For non-emergency medical and non-medical claims, you can contact them by:

Phone: +44 (0)1702 841 003 (not 24 hours)

Email: UK.Travel.Voyager.claims@gbtpa.com

You can also contact them by post:

Address:
Accident & Health Division Gallagher Basset
Gallagher Bassett
48 Felaw Street
Ipswich
IP2 8PN
United Kingdom

Alternatively, you can make a claim by using the online claims portal: www.submitaclaim.co.uk/voyager

Please note: when submitting a claim through the portal for the first time, you will need to register using the email address you provided when purchasing your policy.

Claims Guidelines
  • Claims forms will be sent once contact is made (unless you have submitted your claim online)
  • All claims must be submitted with a fully completed and signed claim form, along with original invoices, receipts and other supporting documents, within 30 days of becoming aware of the circumstances
  • If you submit your claim after 30 days, it may be denied. Unless it is shown it was not reasonably possible to give notice earlier. In such cases, the claim must be submitted as soon as practicably possible, but no later than 90 days after the date of loss

If you need to contact us about anything else, please click here to go the contact us page.

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