Contact Voyager

Please Note - All services and communications provided to You under Your Policy, including but not limited to written and telephone based general customer service, policy administration and claims handling will be conducted in the English language. If English is not your first language this policy may not be suitable for you, You must contact the Policy Administrator within 14 days of receipt and/or prior to travel (whichever is the sooner) and Your Policy will be cancelled from inception. Neither You nor We will have any liability under the Policy and a full refund will be granted.

Please find below contact details for Voyager Insurance Services and the Emergency Assistance service for High Risk Voyager

Voyager Insurance Services Ltd

You can call us on +44 (0) 1483 806 686 Monday - Friday 9:00 - 17:30

You can email us at enquiries@voyagerins.com

Our Address is:
Voyager Insurance Services Ltd.
13-21 High Street
Guildford
Surrey
GU1 3DG

If you need Emergency Assistance

Please call Northcott Global Solutions: +44 (0) 207 183 8910 open 24 hours a day

Please have the following details to hand:

your name and contact details
your policy number
your scheme reference number

Voyager Complaints Procedure

We hope you find the sales process and supporting services meet your satisfaction, however if you have a complaint please follow the Complaints Procedure in your policy wording which will be dealt with in accordance with our Complaints Handling PDF document below:

Click Here to Download the Voyager Complaints Handling Procedure

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